LIFETIME CARE

We take care of it. For life.

Cleaning, prong retightening, re-polishing, resizing, complimentary maintenance for as long as you own your piece. Ship it in, we'll handle the rest.

Our Care Services

 

Professional Cleaning Ultrasonic cleaning and steam finishing to restore your ring's original brilliance. Removes oils, lotions, and the everyday buildup that dulls sparkle over time. Complimentary · Recommended every 6–12 months

Prong Inspection & Retightening Every prong checked under magnification and retightened as needed. Prongs loosen naturally with daily wear,= regular checks keep your diamond secure. Complimentary · Recommended every 6–12 months

Re-polishing Fine surface scratches from normal wear are buffed out and your ring is restored to its original finish, high shine or matte, depending on the design. Complimentary

Rhodium Re-dipping (white gold only) White gold's rhodium plating wears gradually, revealing a slightly warmer tone underneath. We'll re-plate your ring to restore its bright, silvery-white finish. Complimentary · Typically needed every 12–18 months

Resizing Complimentary within the first year of purchase. After the first year, resizing is available at a flat fee based on metal type and complexity. Note: some ring styles (pavé bands, eternity rings) cannot be resized. Complimentary first year · Flat fee after

How to Book a Service

 

Step 1 — Request Log into your Diamondaire account, select the piece you'd like serviced, and choose the service(s) you need. You can select multiple services for the same piece in one request.

Step 2 — Ship We'll email you a prepaid, fully insured return shipping label. Pack your piece securely, in its original packaging if you have it, attach the label, and drop it off at any FedEx or UPS location.

Step 3 — Service Our team receives your piece, inspects it, and performs the requested services. If we notice anything beyond what you requested, a loose prong, unusual wear, we'll contact you before proceeding.

Step 4 — Return Your piece ships back to you fully insured with signature required. A detailed service report is attached to your account so you have a complete record of every service performed.

You'll receive email updates at every step: request confirmed, label sent, piece received, in service, shipped back, and complete.

Turnaround Times

 

Turnaround is measured from the day we receive your piece. Shipping transit time is in addition to the service window.

Repeat Service

 

Already sent your piece in before? Your details are saved. Booking a repeat service takes less than a minute, select the piece, select the service, and we'll send a new label. No re-entering information, no starting from scratch.

 

When to Send Your Ring In

 

Not sure if it's time? Here are a few signs:

Your ring doesn't sparkle the way it used to, probably time for a cleaning. You can see a slight yellow warmth on your white gold band, rhodium re-dip is due. You notice fine scratches on the surface, a polish will take care of it. A prong feels slightly raised or catches on fabric, send it in soon, that means a prong may be loosening.

When in doubt, send it in. Every inspection is complimentary and we'd rather check it and tell you everything's fine than have you wait until something needs repair.

Chosen for life. Cared for, for life.

Your ring should look as beautiful on your anniversary as it did on the day you said yes. That's what lifetime care means.

 

Ready to book?

Log into your account to request a service in under two minutes.